Service
As an eLynx client, you’ll experience an unparalleled commitment to complete customer service and satisfaction. From adoption and implementation to service level monitoring and high-level planning, your account will be serviced by our expert teams of dedicated individuals.
Account Management Team
Our staff of Regional Sales Managers, directed by the VP of Sales, provides detailed presentations, ROI analyses, industry expertise and creative custom solutions for getting your business engaged with our suite of products and services. But gaining your trust and business is not the end of their commitment. The Account Management Team stays with your account throughout the life of our client partnership, providing:
- regular phone and in-person meetings to evaluate the effectiveness of current solutions
- updates to existing products and services and alerts to upcoming products and services
- access to peer-driven seminars, workgroups and user group meetings, giving you a voice in determining next-generation solutions
- opportunities for participation in industry-published press releases, case studies and opinion papers
Implementations Team
Our Implementations team is devoted to providing hands-on service to get your business up-and-running with any of our solutions, seamlessly and on schedule. You may be surprised to find that we provide:
- dedicated project managers and implementation engineers for each account
- pre-registration programs, where we take charge of proactively registering your end users
- custom work to ensure compatibility with your existing systems, whatever they may be
- phone, LiveMeeting or on-site user training to meet your needs
Technical Support Team
Our Technical Support team is available 24×7x365 to answer questions from our clients and their end users. These experienced, friendly professionals are just a call away, providing password support, troubleshooting printer issues and tackling the most intricate of user issues. Click here for more information or to contact the Technical Support Team.
Network Operations Center (NOC)
Our Network Operations Center (NOC) is the newest level in our commitment to unsurpassed client service and support. This dedicated, around-the-clock facility, located at our headquarters, utilizes “intelligent” technology to monitor all eLynx data systems and client connections.
What does this mean for your business? It means our staff is aware of system issues often before you or your users are affected, allowing us to respond proactively according to issue severity:
- issues affecting multiple clients and users are immediately escalated to Network Engineering, Implementation Engineering or Product Development teams for resolution
- all network issues are logged and tracked from the NOC to ensure prompt resolution and client communication
- disk space allocation, network activity, Internet conditions, and weather alerts are just some of the variables monitored & analyzed from within the NOC
- around-the-clock staffing in the NOC enables full-time technical support services for clients and end users
Client Services Team
Our Client Services team is dedicated to accuracy and dependability when it comes to administering your account:
- secure, convenient electronic billing presentment
- standard and customized activity and billing reports
- on-target contracts, proposals and statements of work
Executive Sponsorship
Clients and strategic partners have the opportunity to participate in the eLynx Executive Sponsorship program. This program pairs an eLynx executive officer with your account, providing:
- quarterly phone, LiveMeeting and in-person visits with your Executive sponsor
- the ability to participate in eLynx pilot programs and software evaluations
- a voice in the development of industry solutions for the future